1. Right of Withdrawal
Customers may exercise their right of withdrawal within 14 calendar days of receiving their order, where applicable under the consumer protection laws of their country.
To be eligible for a return, the product must:
These conditions do not affect any mandatory consumer rights that apply to defective, damaged, incorrect, or non-conforming products.
To initiate a return, please contact our customer support team at:
Email: support@maincatchoutletshop.com
Please contact us before sending any product back. Our team will confirm the return procedure and provide the applicable return instructions.
Once your return request has been approved, our customer support team will confirm the correct return destination.
Designated Return Address:
MainCatchOutletShop.com
2 PARK PLZ STE 680
IRVINE, CA 92614
United States
Please do not send any returned items until you have received confirmation that this is the correct return address for your order.
For change-of-mind returns, customers are responsible for return shipping costs, where permitted by applicable law and provided this responsibility has been communicated before purchase.
If an item arrives damaged, defective, incorrect, or not as described, please contact us at support@maincatchoutletshop.com. We will provide appropriate assistance and cover applicable return shipping costs where required by law or under our policies.
Once the returned product has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 5–10 days after receipt of the returned product. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
Refunds will be issued to the original payment method unless otherwise agreed or required by applicable law.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
If you have any questions about returns or refunds, please contact: